Issues with the TSM Academy site videos?

We have optimized our website to ensure our mobile users can access the site and stream the videos in the program chapters without needing to download an extra app. 

Clearing your browser cookies could help when you're experiencing problems with the website.

Here's how:

If you use Internet Explorer 7, Windows XP, or Windows Vista:

1. Open your Internet Explorer browser.
2. Click the "Tools" tab and select "Internet Options."
3. Click "Settings" under Browsing history.
4. Click "View files."
5. Click "Edit" at the top of your browser and then "Select All."
6. Press "Delete" on your keyboard.
7. If you are asked, "Are you sure you want to delete the selected Cookies?" click "Yes."
8. Restart your browser.

If you use Safari:

1. From the Safari menu, click "Preferences."
2. From the Security box, click "Security."
3. Click "Show Cookies."
4. From the Cookie box, click to choose a cookie, and click "Remove." If you want to delete all cookies, click "Remove All."

If you use Chrome:

1. On your browser toolbar, click the Chrome menu. (3 dashes)
2. Click More tools > Clear browsing data.
3. In the box that appears, click the checkboxes for "Cookies and other site and plug-in data" and "Cached images and files."
4. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
5. Click Clear browsing data.

If you use Firefox:

1. Click the menu button and click Preferences.
2. Choose History, and then Clear Recent History
3. Set Time range to clear to Everything.
4. Click on the arrow next to Details to expand the list of history items.
5. Select Cookies and make sure that other items you want to keep are not selected.
6. Click Clear Now to clear the cookies and close the Clear Recent History window.

iOS:

1. From the home screen, tap the Settings button.
2. On the Settings screen, scroll down and tap the Safari button.
3. Under the 'Privacy' section of the Safari screen, tap the button labeled Clear History and Website Data.
4. On the confirmation screen, tap Clear History and Data.

Android:

1. Open your phone’s Settings app. Scroll down and tap Apps under the Device heading.
2. Find the app that’s experiencing problems in this case, your mobile browser, and tap on it.
3. Scroll down to the Cache section, then hit both the Clear data and Clear cache buttons.

Windows Phone:

1. Click on the three dots next to the address bar
2. Click on Settings in the menu
3. Click on Delete history
4. Confirm the action by clicking on Delete
5. Wait till the browser is finished, and you're done.

Also, check to ensure your browser and OS or iOS do not have any pending updates.

Still having trouble?

This is a third-party website you can visit and provide our team with more information:

https://www.whatismybrowser.com/

This website gives all sorts of details that may help determine the source of the issue, like if your browser is out of date. A URL will appear under where it says, “SHARE YOUR SYSTEM INFO WITH TECH SUPPORT”.

Please copy and paste that URL in an email to our Customer Happiness team at mail@thesocialman.com